Legal Documents

Privacy Policy

We value your privacy. Here’s exactly what we collect, why we need it, and how it’s protected.

Last Updated: April 2026

At Clean Touch Services, we take your privacy seriously. When you book a cleaning or organizational service — whether through our website, by phone, or by email — we collect and use certain personal information to provide you with the best possible experience. This Privacy Policy explains exactly what we collect, why, and how it is protected.

Information We Collect

When you book a service or contact us, we collect the following personal information:

  • Contact details: Your first and last name, phone number, and email address
  • Service address: The full property address where cleaning or organizational services will be performed
  • Service preferences: The type of service selected (Standard Cleaning, Deep Cleaning, Move In/Out, Home Organization), preferred date and time, and any add-on services requested
  • Property details: Number of bedrooms/bathrooms, property size, or special instructions you provide during booking
  • Payment information: Processed securely through our payment provider — we do not store your full card details on our systems
  • Communications: Any messages, feedback, or service notes you send us by email, phone, or through our website

When you visit our website, we may also automatically collect limited technical data such as your IP address, browser type, and pages visited through standard analytics tools.

How We Use Your Information

We use the information you provide solely to serve you better. Specifically, we use it to:

  • Confirm, schedule, and complete your booked cleaning or organizational service
  • Contact you regarding your appointment, any schedule changes, or service-related updates
  • Process payments and send receipts or invoices
  • Respond to questions, feedback, or complaints
  • Improve our services based on what we learn from client interactions
  • Send you occasional promotions, seasonal offers, or service reminders — you may opt out of these at any time by replying “STOP” or emailing us

We will never use your information for any purpose unrelated to the services you have requested from us.

Who We Share Your Information With

Clean Touch Services does not sell, rent, or trade your personal information. We may share limited data only in the following situations:

  • Our cleaning team: Your name, address, and service instructions are shared with the team member(s) assigned to your visit — solely so they can perform the service
  • Payment processors: Your payment details are handled by a trusted, PCI-compliant third-party processor — we never see or store your full card number
  • Legal requirements: If required by law, court order, or government authority, we may be required to disclose certain information
  • Business continuity: In the unlikely event of a business transfer or sale, your information may be transferred to the new owner under the same privacy protections

Your Home Is Private — So Is Your Data

We understand that inviting a cleaning team into your home requires trust. That same principle applies to your personal information. Our team members are trained to treat your home and your data with the utmost discretion and respect.

Nicole’s commitment: We treat your home with the same care we would our own — and that includes your personal information. What you share with us stays with us.

Cookies & Website Analytics

Our website may use cookies — small files placed on your device — to enhance your browsing experience and understand how visitors use our site. We use this information in aggregate form only to improve our website and service offerings.

  • You can disable cookies in your browser settings at any time
  • Disabling cookies will not prevent you from booking services — you can still contact us by phone or email
  • We may use tools such as Google Analytics; this data is anonymized and not linked to your personal identity

Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, or misuse. Your booking data is stored securely and is only accessible to Nicole and relevant team members on a need-to-know basis.

All payment transactions are handled through encrypted, PCI-compliant processors. Clean Touch Services does not store credit card numbers or financial account details on our systems.

How Long We Keep Your Information

We retain your personal and service information for as long as is reasonably necessary to provide ongoing services, handle any follow-up inquiries, and comply with applicable legal obligations. If you would like your information removed from our records, please contact us and we will accommodate your request where legally permissible.

Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate or outdated information
  • Request that we delete your personal data (subject to legal requirements)
  • Opt out of any marketing communications at any time

To exercise any of these rights, contact Nicole directly at Services@NicoleCleanTouch.com or call (220) 228-9118. We will respond within 2 business days.

Children's Privacy

Our services are intended for adult homeowners and renters. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that such data has been collected, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.